Application Sustain and Operations Lead

Descripción

PepsiCo México – Application Sustain and Operations Lead. Responsabilidades: Reports directly to the Director of Global Consumer & Commercial apps / Manage and Mentor a team of application support analysts / Coordinate team activities based on priority and urgency and drive a productive ways of working across functional area. / Provide advanced technical support for complex application issues & root cause analysis. / Act as 1st layer of escalation to support CSMs and Sustain analysts / Escalate issues to & from external Capability & Sector Deployment teams, as necessary. / Identify opportunities for process improvements and work with team to implement changes to enhance efficiency and customer satisfaction. / Stay updated on industry trends and advancements in application support technologies.

Requisitos