Customer Service Supply Chain Analyst

Descripción

PepsiCo México – Customer Service Supply Chain Analyst. Responsabilidades: Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center – orders submitted with normal lead time released to the warehouse within 2 hours and all communications from internal and external business partners responded to within 2 hours – executing actions / Identify and resolve order level issues, including, but not limited to product fulfillment, on-time delivery, customer transportation, allocations, quality/freshness – executing actions / Provide proactive communication to customer, sales and key leadership stakeholders to share order status, product availability, warehouse/transportation delays and recovery timing – executing actions / Monitor data integrity between PepsiCo and customer systems to support timely and accurate order generation to deliver key business initiatives including promotions, innovation launches, discontinuances, seasonal/limited time offerings and item attributes (product weight, unit of measure, TI/HI) – executing actions / Collaborate cross functionally partnering with customer and internal stakeholders to reconcile supply chain challenges, replenishment and/or forecasting gaps and drive productivity increasing payloads, reducing loose case pick and mitigating deductions/returns – executing actions / Ensure clear understanding of assigned customers’ agendas and track performance trends – executing actions / Keep CIC Associate Manager informed and abreast of any customer service issues that could warrant further discussion and require support – executing actions

Requisitos