Channel Operations Supervisor, Hub Delivery Field Team

Descripción

Amazon México – The Junior Manager will be responsible for executing operational strategies in the field to ensure compliance, control, and expansion of the Hub Delivery Partner (HubDP) program. Their main objective is to guarantee the availability, performance, and quality of the micro-entrepreneurs associated with the program (partners), through direct supervision, capacity building, and management of results at the local level. Key job responsibilities As Channel Operations Supervisor, you will oversee the performance of the Hub Delivery Field team in the Northwest and Pacific region. It requires consistent and strong leadership to monitor, control, supervise and evaluate remotely. • Regional Management: Manage and supervise a network of more than 100 active partners distributed in various cities within the region, ensuring the proper operation, compliance, and performance of each one. • Prospecting and Expansion: Identify, visit, and evaluate new potential points (stores or micro-entrepreneurs) to be integrated into the program, ensuring compliance with legal, fiscal, and operational requirements. • Field Supervision: Conduct frequent tours of the different cities to validate daily operations, identify risks, ensure the correct execution of the service, and maintain direct contact with the partners. • Control and Performance: Monitor the compliance of key metrics (FDDS, DEA, VR, Share, volume delivered, etc.), ensuring that each partner maintains the expected quality and productivity levels. • Quality Management: Audit the processes of delivery, reception, and package handling, detecting operational or compliance deviations and applying corrective action plans. • Operational Analysis

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