Recursos humanos

People Operations Assistant Analyst

PepsiCo · San Nicolás de los Garza, Nuevo León

Sitio de la empresa: pepsico.com.mx

Presencial en San Nicolás de los Garza, Nuevo León · Tiempo completo

PresencialTiempo completoCierra el 29/11/2026

Descripción

PepsiCo México – People Operations Assistant Analyst. Responsabilidades: Provide support to employees through chat, case management, and other approved service channels. / Manage employee requests from intake through resolution, ensuring timely follow-up and case closure. / Research and resolve employee inquiries while ensuring compliance with established processes and policies. / Maintain accurate case documentation and communication with employees and stakeholders. / Collaborate with cross-functional teams to facilitate issue resolution and service delivery. / Monitor workload, service levels, and operational performance to support business objectives. / Identify trends, process gaps, and opportunities for continuous improvement. / Develop and maintain knowledge management documentation and operational resources.

Requisitos

Otros requisitos

Bachelor’s degree required · IndispensableAdvanced English proficiency (written and verbal) / with excellent grammar / spelling / and professional communication skills · IndispensableExperience in employee support / customer service / help desk / shared services / or case/request management environments · IndispensableStrong analytical and problem-solving skills with the ability to identify root causes and recommend effective solutions · IndispensableExcellent communication and interpersonal skills / with the ability to collaborate effectively with employees / stakeholders / and cross-functional teams · IndispensableStrong organizational skills / attention to detail / and the ability to manage multiple requests simultaneously in a fast-paced environment · IndispensableIntermediate proficiency in Microsoft Office applications / including Excel / Outlook / Teams / and Word · IndispensableExperience using ticketing / case management / or service management platforms (e.g. / ServiceNow or similar tools) is a plus · IndispensableThe role supports North America operations and may require schedule flexibility within established service hours and business coverage needs · IndispensableWork volume may fluctuate based on seasonal demand / organizational activity / process changes / or project implementations · Indispensable

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