Application Operations Engineer

Descripción

Global Payments México – Application Operations Engineer. Responsibilities: Drive production issues from investigation to resolution, using sound technical judgment to restore services quickly, meet service level expectations and protect the experience of our clients and teams. / Own application, infrastructure and batch health across multiple environments, identifying risks early and ensuring scheduled jobs, client deliverables and service transmissions meet agreed service levels. / Uncover root causes behind complex technical issues, using logs, stack traces, SQL-based data validation and system diagnostics to restore service and reduce recurring incidents. / Use SQL and operational scripting to create better outcomes, strengthening troubleshooting, data validation, reporting and recurring maintenance through practical automation and repeatable solutions. / Influence platform stability through strong cross-functional partnerships, translating technical findings into clear actions and working with Product, Engineering, DevOps, QA, customer support and client teams to drive resolution. / Identify and reduce recurring operational risks, using service reviews and incident insights to shape process improvements, strengthen reliability and create more efficient ways of working. / Strengthen operational standards and knowledge, creating clear documentation and automations that align with governance, compliance and established support practices. / Build your impact across a global payments environment, expanding your technical expertise while contributing to an ever-evolving platform that helps shape the future of commerce.

Requisitos