Product technical specialist II

Descripción

Global Payments México – Product technical specialist II. Responsibilities: Resolve technical issues with confidence by diagnosing client and merchant questions involving POS products, including dial-up card swipe terminals and standard software-based systems, so businesses can keep their payment operations running. / Create clear, effective client experiences by explaining solutions in straightforward language and adapting your approach to the needs of each client or merchant. / Investigate issues and make informed decisions by using databases, documentation, online resources and established processes to identify the right resolution and increasingly tackle issues beyond standard guidance. / Strengthen payment expertise by building your knowledge of POS products, policies, procedures and industry regulations through ongoing training and practical experience. / Keep information accurate and actionable by capturing complete details about inquiries and technical issues, creating reliable records that improve service quality and future issue resolution. / Protect client and business interests by applying relevant policies, procedures, compliance requirements and payment association regulations when resolving technical questions. / Build your technical capability by working across personal computers, mainframe systems, software packages and front-end programs, expanding your ability to troubleshoot within a payments environment. / Grow your impact over time by developing the judgment and product knowledge to resolve increasingly complex technical questions with greater independence and contribute to stronger client and merchant outcomes.

Requisitos